Politique de remboursement
Disclaimer:
Our money-back-guarantee applies only when a product was damaged in transit or delivered incomplete.
Skin tight clothing, underwear, opened cosmetics/creams/oils cannot be returned due to hygienic reasons.
Further, customer results may vary. We do not guarantee that the customer gets the same results as described in our landing page, since this varies from person to person.
Only consume our products as intended on the packaging.
Returns and Refund Policy
At VitalEssence Paris, we are committed to providing you with products that help temporarily relieve your pain and improve your quality of life. We believe in the effectiveness of our products, that’s why we are offering a 60-day, no-questions-asked guarantee. Please review the details below to understand our updated refund and return process.
Who pays for the return shipping?
Unless we made a mistake with your order (wrong item, damaged on arrival, defective, etc.), the customer is responsible for the cost of return shipping. We do not provide prepaid return labels.
Please note: The original shipping fee paid at checkout is non-refundable for voluntary returns (change of mind). For faulty or incorrect orders, we will refund including original shipping.
What should I do first if I want to apply for a return? Do NOT contact Klarna or your bank first. If you need to apply for a return, please email us at info@vitalessence-paris.com before reaching out to them. Contacting your bank or Klarna can delay your refund process by up to 180 days since they will open a case on your request. We are here to help you and provide the quickest solution, so please be patient and let our support team assist you first.
How do I start my return? Simply email our support team at info@vitalessence-paris.com with your order number, a brief description of the issue, and your receipt. We will then provide you with the return shipping instructions.
Unless we made a mistake with your order (wrong item, damaged on arrival, etc.), the customer is responsible for the cost of return shipping. We do not provide prepaid return labels.
Building 4, Phase 2, 5th Floor
Nian Nian Hong Furniture Group
No. 201 Yongmao Road, Choujiang Subdistrict
Yiwu City, Jinhua City
Zhejiang Province, China
What are my refund options? After we inspect your returned item, you can receive a refund to your original payment method (for regular-priced items) or as store credit (for discounted items). Shipping fees are non-refundable and will be deducted from the refund amount. If the item shows signs of use, only a partial refund may be issued.
What if my product is damaged, defective, or lost?If your product is damaged or defective, contact us within 7 days with photos or a video, and we’ll send a replacement. For lost or stolen items, if you purchased Express Priority Shipping (if it was available for your order), we will replace the item, no questions asked; otherwise, please contact us and we'll find a solution.
Orders with Incomplete or Incorrect Shipping Information
It is the customer’s responsibility to provide a complete and accurate shipping address when placing an order.
If the provided address is incomplete or incorrect (for example, missing a house number, street name, or apartment number), our fulfillment system cannot complete the shipment.
In such cases, our support team will attempt to contact the customer up to two times via email using the contact details provided at checkout.
If no response is received within 7 calendar days, the order will remain on hold until we receive the correct information.
Please note that orders which cannot be delivered due to incorrect or incomplete address details are not eligible for a refund or replacement, as the failure to deliver is caused by missing information from the customer.
Once the correct address is provided, we will promptly process and ship the order.
How do exchanges and gift returns work?We only exchange items if they are defective or damaged. For gift returns, you may receive a gift credit if the item was marked as a gift, otherwise the refund will go to the original payment method.
What if I haven’t received my refund?As soon as you returned the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included there in.
Check your bank account, contact your credit card company, and reach out to your bank, as processing may take time (up to 7 business days). If you still haven’t received your refund, please email us at info@vitalessence-paris.com.